Privacy Policy

1. Information We Collect

We collect information you voluntarily provide through our contact forms, quote request forms, and email communications, including your name, email address, company name, phone number, country, and any product specifications or inquiries you share. This information is submitted directly by you when you fill out forms on ems-ebike.com or communicate with our sales team.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URL, pages visited, and time spent on pages, through standard server logs and analytics. This technical data helps us monitor website performance and diagnose issues. We do not collect sensitive personal data (such as financial account numbers, government IDs, or health information) through this website.

2. How We Use Your Information

We use the information you provide to respond to your inquiries, prepare product quotations, process sample requests, fulfill orders, provide after-sales support, and communicate about our products and services. Your contact information enables our export engineers to reach you with accurate pricing and specification details tailored to your requirements.

Technical data collected automatically is used to analyze website performance, improve user experience, detect and prevent security threats, and understand which products and pages interest our visitors. We do not use your personal data for automated decision-making or profiling that produces legal effects. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Cookies and Tracking Technologies

Our website uses essential cookies required for basic functionality, such as form submission and security. We do not use advertising cookies, tracking cookies, or third-party analytics services that track you across other websites. You can disable cookies in your browser settings; however, this may affect form functionality. We do not currently respond to "Do Not Track" browser signals, as there is no consistent industry standard for interpreting such requests.

4. Third-Party Services

We use FormSubmit (formsubmit.co) to process contact form and quote request submissions. When you submit a form, your data is transmitted to FormSubmit's servers for email delivery to our sales team. FormSubmit's privacy practices are governed by their own privacy policy. We do not embed third-party advertising networks, social media tracking pixels, or cross-site tracking scripts on our website. Our website is hosted on Cloudflare Pages; Cloudflare may process visitor IP addresses and technical data as part of content delivery and security services.

5. Data Retention and Security

We retain your contact and inquiry data for as long as necessary to fulfill the business relationship and as required by applicable law. Email communications and quotation records are typically retained for 3 years after the last interaction. We implement reasonable technical and organizational measures to protect your personal data, including SSL/TLS encryption for all data transmission, access controls, and regular security reviews. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict processing, and data portability. To exercise these rights, contact us at sales@ems-ebike.com. We will respond within 30 days. If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority.

7. International Data Transfers

EBIKE is based in Shenzhen, China. Information you submit through our website is processed and stored in China. By using our website and submitting your information, you consent to the transfer of your data to China, which may have data protection laws different from those in your country. We take appropriate safeguards to ensure your data receives an adequate level of protection regardless of where it is processed.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: Email: sales@ems-ebike.com. Address: No. 88, XX Industrial Park, Bao'an District, Shenzhen, Guangdong 518100, China. We will respond to privacy-related inquiries within 14 business days.